Support
Send a ticket in the app or email support@renewshot.app.
The fastest way: in-app tickets
Open the app → Settings → Help & Support → New ticket. Pick a category (technical issue, subscription & billing, suggestion, other), describe what's happening, and our reply appears right inside the same screen.
Prefer email? Write to support@renewshot.app. Include your device model and, for subscription issues, whether you subscribed weekly or yearly.
Quick answers
My result looks locked. Free-plan results stay locked until you go PRO — your photo was processed in full quality and unlocks instantly after subscribing.
I subscribed but PRO isn't active. Open the paywall and tap "Restore purchase", and make sure you're signed in with the same account you subscribed with.
How do I cancel? iPhone Settings → your Apple ID → Subscriptions → RenewShot → Cancel. You keep PRO until the end of the paid period.
How do I delete my account? App → Settings → Delete account removes your sign-in account immediately. For deletion questions about Headshots assets or support tickets, contact us at support@renewshot.app.
Where are my photos processed? Selected photos are sent to our processing service and specialist providers to create the result you request. Ordinary edits and Pro Headshots have different retention needs; see the Privacy Policy.