Support
We usually reply within 24 hours.
The fastest way: in-app tickets
Open the app → Settings → Help & Support → New ticket. Pick a category (technical issue, subscription & billing, suggestion, other), describe what's happening, and our reply appears right inside the same screen.
Prefer email? Write to support@renewshot.app. Include your device model and, for subscription issues, whether you subscribed weekly or yearly.
Quick answers
My result looks locked. Free-plan results stay locked until you go PRO — your photo was processed in full quality and unlocks instantly after subscribing.
I subscribed but PRO isn't active. Open the paywall and tap "Restore purchase", and make sure you're signed in with the same account you subscribed with.
How do I cancel? iPhone Settings → your Apple ID → Subscriptions → RenewShot → Cancel. You keep PRO until the end of the paid period.
How do I delete my account? App → Settings → Delete account. It's permanent and takes effect immediately.
Where are my photos stored? Photos are processed on our servers and auto-deleted within 24 hours. See the Privacy Policy.