Privacy Policy

Last updated: August 16, 2026

RenewShot ("we", "us") is a photo-restoration app. This policy explains what data is handled when you use the app, why it is needed, how long it may be retained, and how to request deletion. We do not sell personal data, use advertising networks, or add third-party advertising trackers.

1. Photos and prompts you submit

• RenewShot accesses only the photos you choose. A selected photo, and any text prompt you provide for a supported tool, is uploaded over an encrypted connection so the requested result can be created.
• Ordinary input files and generated results stored in RenewShot's Cloudflare storage are scheduled to expire one day after upload. Cloudflare notes that lifecycle deletion can take additional time after the expiration date.
• Copies handled by an image-processing provider can follow that provider's operational retention period. Depending on the tool and provider used, this may be approximately one hour or longer. You may contact us to request deletion of identifiable processing data that remains available to us or our providers.
• RenewShot does not intentionally use ordinary restoration uploads to train a shared or general RenewShot model.

2. Pro Headshots

Pro Headshots is different from ordinary photo processing. If you choose this feature, the selected selfies are used to train a personal style model for your account. Training files and the personal model may be stored so you can generate additional headshots. They are not covered by the one-day lifecycle for ordinary uploads and results.

Deleting the sign-in account inside the current app does not by itself guarantee immediate deletion of every Headshots training file or model. To delete Headshots data, email support@renewshot.app from the address associated with your account. We may ask for limited information to verify the request.

3. Account and authentication data

• An account using Apple, Google, or email sign-in is required to process photos. Our authentication provider, Supabase, may store your email address, sign-in provider, account identifier, and provider profile data made available during sign-in.
• Passwords are handled by the authentication provider; we do not receive or store them in plain text.
• Settings → Delete Account removes the authentication account and prevents future sign-in. Some temporary files continue through their normal expiration cycle, and other associated service records may require a separate deletion request.
• Operational records can include an account identifier, the tool used, job status, quota or credit changes, and estimated processing cost. Cost records may be retained for up to 90 days for reliability, fraud prevention, and accounting.

4. Purchases and subscriptions

• Payments are processed by Apple through your App Store account. We do not receive your full payment-card details.
• RevenueCat receives an app user identifier, purchase receipts, product information, and subscription or credit status so RenewShot can unlock purchases and restore entitlements.
• Deleting a RenewShot account does not cancel an App Store subscription. You can manage or cancel renewal in your Apple account subscription settings.

5. Support messages

If you open a support ticket, we store the message, ticket status, and account identifier so we can reply and resolve the issue. Do not include passwords, full payment details, or unrelated sensitive information. Support notifications may be forwarded to a private team notification channel, including Telegram when that integration is enabled. Messages are kept while needed to support you, operate the service, resolve disputes, and meet legal obligations, or until an eligible deletion request is completed.

6. Service providers

We use service providers only where needed to operate RenewShot. The providers used for a request can include:

• Supabase for authentication.
• Cloudflare for app infrastructure, temporary object storage, and operational records.
• fal.ai and, for some processing paths, Replicate for image generation and restoration.
• RevenueCat for purchase and entitlement management.
• Apple and Google when you choose their sign-in or platform services.
• Telegram only when the support-notification integration is enabled.

These providers process data under their own infrastructure and service terms. Data may be processed in countries other than the one where you live.

7. What we do not do

• We do not sell your personal data.
• We do not use advertising networks or third-party advertising trackers.
• We do not access your full photo library; the system photo picker gives RenewShot the items you select.

8. Retention and deletion requests

• Ordinary uploads and results in RenewShot storage: scheduled to expire one day after upload; removal may occur later than the scheduled time.
• Processing-provider copies: retained according to the provider and processing path used.
• Headshots training files and personal model: retained to provide the feature until removed after a verified request or when no longer needed.
• Authentication account: retained until it is deleted in the app or through a verified request.
• Operational cost records: up to 90 days.
• Support records: retained while needed for support, service operation, disputes, or legal obligations.

For a complete access, correction, export, or deletion request, contact support@renewshot.app. Tell us the email address used for RenewShot and the type of request. Do not send identity documents unless we specifically ask for a safe verification method.

9. Children

RenewShot is not directed to children under 13, or the equivalent minimum age in their country, and we do not knowingly collect personal data from them. A parent or guardian who believes a child submitted data can contact us for deletion.

10. Security

We use encrypted network connections and access controls intended to protect submitted data. No online system can guarantee absolute security, so avoid submitting material that is not needed for the feature you selected.

11. Your rights

Depending on where you live, you may have rights to access, correct, export, restrict, object to, or delete personal data, and to complain to a local data-protection authority. We will respond to eligible requests as required by applicable law.

12. Changes

We may update this policy as RenewShot, its providers, or legal requirements change. The current version and effective date will be posted on this page.

13. Contact

Privacy questions and requests: support@renewshot.app. You can also open a ticket from Settings → Help & Support in the app.